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This page sets out the legal framework that governs how 99 ww operates your account, processes your requests and handles the content you access here. Availability depends on your local law and eligible regions, so read these terms carefully before using the platform.
Using 99 ww — whether you browse the catalog, open a game, or move funds through your account wallet — means you accept the terms described here. These terms cover the relationship between you and the platform for every session, every account action and every transaction you initiate. Access to the platform and its services depends entirely on whether doing so is lawful under the rules that apply to your location and eligible region. We do not represent that using this site is permitted in every jurisdiction. You are responsible for checking whether your use is allowed under local law. When your account wallet is connected to a local payment method such as bKash, Nagad or Rocket, the transaction records held in your account remain subject to the terms stated here. Those records are maintained on the platform side and can be reviewed inside your signed-in account area. Any dispute about a transaction should be raised through our published support routes rather than through the payment provider directly, as the platform holds the account-level record. We may update these terms when our practices or applicable requirements change. When that happens, the revised version replaces the previous one on this page. Continuing to use the platform after a change takes effect means you accept the updated terms.
Not everything connected to your experience here falls under the same set of rules. Understanding where this policy applies — and where it stops — helps you know exactly who to contact when something needs resolving.
All login activity, account creation steps, credential changes and session behaviour on 99 ww fall within this policy. The steps shown in your account settings are the authoritative reference for access-related actions.
Deposits and withdrawals processed through your account wallet — including those initiated via bKash, Nagad or Rocket — are covered here. Records are visible in the signed-in account area under your transaction history.
Game content, promotional notices and editorial copy published on this platform are within scope. Game titles from studios available in the lobby are governed by their own provider terms, which sit alongside but do not replace these terms.
External services — including the apps operated by bKash, Nagad and Rocket — are not governed by this policy. Their own terms apply when you use those platforms. We link to them as payment rails only; we do not control their policies.
Several concrete actions are available to you within the framework of this policy. You can review the transaction records held in your account at any time by opening the history section of your signed-in account area. If a detail on your account — such as a contact address, registered name or linked payment method — is incorrect, you can correct it by following the account settings fields shown after login. Each field displays the current value and the steps needed to update it. If you have a question about how your data is held or how a transaction was recorded, our support routes are the right place to raise it. We keep a record of all policy-related queries raised through those channels. Should you wish to request a change that falls outside the self-service account steps — for example, a formal correction request — submit it via the contact route marked for policy or account matters in the support section. We handle those requests in the order they arrive.
Open the transaction history inside your signed-in account to see every wallet movement, including bKash, Nagad and Rocket entries, with timestamps and status labels.
Follow the fields in account settings to update contact information or linked payment methods. Each editable field shows the verification steps required before the change takes effect.
Use the published support contact route labelled for account or policy matters. State your account reference and the specific record or detail in question so we can locate it quickly.
For corrections that go beyond self-service edits, send a written request through the policy contact channel. We confirm receipt and handle it in the queue order it arrived.
If your question concerns the legal terms, your account record or how a transaction was handled, use the contact routes published on this site. We do not publish operating hours or response time commitments we cannot verify, so check the contact page for the current status of each channel.
Open the chat widget visible in the lower corner of the site. Select the account or policy topic from the menu so your query reaches the right team without being rerouted.
Send policy-related queries to the support email address listed on our contact page. Include your account reference and a clear description of the record or terms point in question.
The Help Centre section inside your signed-in account contains published answers to common policy questions about transactions, wallet records and account corrections.
We take a straightforward approach to the information held under your account. Below are the four areas that most account holders ask about, and how we handle each one.
Account records — including transaction history for bKash, Nagad and Rocket wallet movements — are retained for as long as your account is active and for a period after closure as required by the terms applicable to our operating environment.
We use cookies to keep your session active, remember your account state and understand how sections of the site are used. You can review and adjust cookie preferences in the settings area of your browser at any time.
Account access is protected by the credentials you set at registration. The account settings page shows the steps for updating your password or linked contact details. Do not share your login credentials with anyone.
For requests about how your account data is stored or to ask for a correction beyond the self-service steps, use the policy contact route published in the support section. We log and queue every request received.
These are the questions account holders most commonly raise about the legal terms, their rights and how we handle account records here.
Access to 99 ww and the applicability of these terms depends on local law and whether your region is an eligible one. You are responsible for confirming that using this platform is lawful in your location before creating an account or making a transaction.
Open your signed-in account and go to the transaction history section. Every wallet movement — whether initiated through bKash, Nagad or Rocket — appears there with a timestamp and a status label you can reference if you raise a dispute.
Log in and open account settings. Each editable field shows the current value and the steps to change it. If a correction requires verification beyond the self-service fields, raise it via the policy contact route listed in the support section.
Submit a written request through the policy contact channel shown on our support page. Include your account reference. We will confirm receipt, review the request against our retention obligations and respond with the outcome in the queue order it arrived.
Transaction records and information are retained for a period after account closure in line with our operating terms. You cannot access the history section once an account is closed, so download any records you need before requesting closure.
Use the support email or live chat published on our contact page. Select the policy or account topic and include your account reference along with the specific term or transaction in question. We log every policy query and handle it in the order received.